Shipping & returns

Shipping

We ship to the contiguous United States only (not Alaska, Hawaii, US territories, or military addresses). If an order is placed to an address we can't ship to, we cancel it and refund it in full.

Shipping is $5 for one tin and free for two or more. We email tracking when your order ships.

Returns and refunds

Because matcha is a food product, we can't accept returns of opened or unopened tins. If your order arrives damaged, or you received the wrong item, email us within 14 days of delivery with a photo, and we'll send a replacement or refund you in full.

If you'd like to cancel an order that hasn't shipped yet, email us and we'll refund it in full.

Payment

Payments are processed securely by Stripe, in US dollars. We don't see or store your card details.

Contact

Japan Matcha Prime, operated by ACTIE Inc., East 306, 4-16-2 Shiba, Minato-ku, Tokyo 108-0014, Japan. Email [email protected].